Why join CMH?
We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences – by our guests, our employees, our partners, and our communities. We're all drawn to CMH for different reasons, but we stay for the people–both employees and guests–who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic happens!

Things that are important to us:

Safety as a cornerstone.
Share our passion – every day.
Always act with integrity.
We work as a team.
Aim for best.
Balance our social, fiscal, and environmental responsibilities.

Things that are important to you:

The opportunity to build lifelong friendships with staff and guests from around the world.
Working for a company that stands behind its mission, vision, and values.
An inclusive and rewarding company culture where employees are valued and supported.
Explore and work at a world-class mountain destination.
Enjoy meals created by culinary professionals that incorporate fresh, local ingredients.
Work with hospitality professionals that take pride in providing a high-end guest experience.
An opportunity to grow and learn in a work environment that promotes feedback and development.
Discounts with brand partners and on CMH merchandise.
Opportunities to heli-hike and heli-ski, as available.

CMH is honored to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, Sinixt, Carrier (Dakelh), and Stoney Nakoda Nations.

Visit www.cmhheli.com/jobs to learn more.

Position Title: Heli-Ski Guide

Company Name: Canadian Mountain Holidays, LP (CMH Heli-Skiing & Summer Adventures)

Business Address: 217 Bear St, Banff, AB, T1L 1J6 and 112 East First Street, Revelstoke, BC, V0E 2S0

Location of Work: Various remote locations in BC (in the backcountry near Revelstoke, BC)

Terms of Employment: Full-time, Seasonal

Language of Work: English required, additional languages an asset

Wage: $400.00 - $560.00 per day, based on certifications and experience

Reports To: Area Manager and Assistant Area Manager

FLSA Status: Non-Exempt

Date of Last Review: June 2024

Desired Start Date: November 26, 2024

Company Overview

With 50+ years of experience, CMH Heli-Skiing & Summer Adventures has evolved into the world’s largest Heli-Skiing and Heli-Hiking company, operating 11 lodges in the winter and 3 in the summer throughout British Columbia, Canada. The business’s central office is in Banff, Alberta, Canada.

CMH Heli-Skiing & Summer Adventures is privileged to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, and Stoney Nakoda Nations.

The CMH Mission is to guide our staff and guests through life-changing mountain experiences.

Our Vision is to be recognized as the world leader of guided mountain experiences – by our guests, our employees, our partners, and our communities.

Our Principles:

Safety as a cornerstone.
Share our passion – every day.
Always act with integrity.
We work as a team.
Aim for best.
Balance our social, fiscal, and environmental responsibilities.

Position Overview

As a certified Ski or Mountain Guide at CMH, you will be responsible for leading clients through the mountains while effectively managing hazards and risks for CMH, our guests, and our staff. You will balance overall risk versus reward in relation to guest expectations and CMH's risk tolerance. Additionally, you will be accountable for providing an exceptional guest experience both in the field and at various CMH facilities.

You will assist in supervising, training, and mentoring Ski Guides and Apprentice Ski Guides, ensuring they demonstrate effective risk management and meet guest experience expectations. As part of a cohesive team, you will train and mentor Ski Guides and Apprentice Ski Guides in all guiding-related skills.

Essential Duties and Responsibilities

Manage conduct in the mountains for yourself and those in your care, minimizing risk while maximizing the guest experience.
Exercise sound risk management skills with an effective, well-thought-out decision-making process.
Be respectful, friendly, and courteous when interacting with guests. Ensure their safety, comfort, and enjoyment on and off the hill. Be sensitive to individual needs while respecting personal space and learning needs.
Demonstrate excellent communication and teamwork skills with guiding, aviation, management, and all CMH staff.
Assist in supervising, training, and mentoring Ski Guides and Apprentice Ski Guides.
Develop interpersonal and language skills to communicate effectively with guests and other guides. Provide clear instructions at appropriate times and use supplementary skills to host and entertain when needed.
Be physically and mentally fit for work and able to perform the duties of a guide effectively.
Be well prepared to actively participate in guide meetings while providing knowledgeable, appropriate, and focused feedback to help the guiding team analyze and manage hazards and risks and to provide an enjoyable ski program. Exercise authority to veto any decision that may compromise safety.
Provide coaching to staff and guests as needed.
Familiarize yourself with the terrain by asking questions during guide meetings and studying both winter and summer run photos and maps.
Have a thorough working knowledge and competence in all technical systems associated with the operation. Participate in annual training to refresh and upgrade these skills.
Be thoroughly familiar with all written CMH procedures and guidelines governing the operation, and always act in accordance with them.
Maintain and upgrade your certifications with the professional associations and agencies relevant to the trade.
Supply personal gear and mountain equipment as needed. Always carry the required safety equipment as outlined in the CMH Mountain Operations Manual. Maintain equipment as necessary to ensure functionality. Treat equipment issued to you with due care and return when requested.
Support guests in the field program, as needed.

Minimum Qualifications

ACMG Ski or Snowboard guide (or equivalent), or IFMGA Mountain Guide, or CSGA Level 3.
80-hour wilderness first aid course, or advanced workplace first aid certification, or equivalent.
Level 2 Ski Instructor or equivalent, preferred.
CAA Level 2 (or equivalent), preferred.
WCB Avalanche Control Blaster’s Certification, preferred.
Minimum of 3 years of experience as a Heli-Ski Guide.
Experience with ski programs that involve helicopters, preferred.

Competencies, Knowledge, Skills, Abilities, and Other Qualities

Excellent ability to communicate in English is required, additional languages an asset.
Demonstrates integrity, discretion, critical thinking, adaptability, and effective problem solving.
Demonstrates an effective process to manage risk.
Demonstrates excellent, clear, effective, and professional communication skills.
Is organized with clear attention-to-detail.
Able to prioritize tasks and responsibilities in a complex and fast-paced environment with workload fluctuations and changing priorities.
Trustworthy, goal-oriented, respectful, and self-directed in completing the core functions of the role.
Confidence to interact with all levels of the company in a hub-and-spoke model in which many employees are remote, as well as having the confidence to interact with guests from all backgrounds, joining us from around the world.
Strong sense of work ethic and accountability, with an ability to function well in a team environment and focus on team success.
A willingness to learn and develop skills with on-the-job training and mentoring.
Have sound personal stress assessment and management practices that effectively identify and manage the stressors related to the job.

Working Conditions

Able to lift, carry, or otherwise move and position up to 50 pounds on a regular basis.
Able to work outdoors for extended periods of time in varied conditions.
Manual dexterity to operate a computer and other common office equipment on an occasional basis.
This position requires you to work on weekends and holidays, based on the needs of the business.
This position is based at a remote site and shift work is required. A typical rotation is 2-weeks on and 1-week off.
CMH is committed to developing a rich culture, a diverse workforce, and a healthy work environment in which every employee is treated fairly and respected. Each employee will contribute to the company's success while also having the opportunity to achieve their full potential as individuals.

Other Duties as Assigned

This position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires flexibility and a willingness to accept new responsibilities and potentially transfer others.

Compensation

A competitive daily rate will be provided, along with vacation pay. Further details will be discussed in a personal interview.

Benefits and Perks:

Accidental Death & Dismemberment Coverage.
Medical & Dental benefits are included for employees who meet CMH’s seasonal commitment requirement.
Group Savings Plan for employees who meet CMH’s seasonal commitment requirement.
Employer-paid training in key areas of the role.
First aid course reimbursement is available for employees who meet CMH’s seasonal commitment requirement.
One roundtrip airfare may be provided for full-time, seasonal Guides (if coming from an unreasonable driving distance away).
Food and accommodation are provided while on work shifts.

CMH is an equal opportunity employer

TO APPLY:

Visit the CMH job board at: https://www.cmhheli.com/careers
Applications will be accepted until positions are filled.

Company Website: www.cmhheli.com

Contact Information:

Aly Topping

Director, Employee Experience

403-762-7100

atopping@cmhheli.com

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